We deserve a break too!

Our little worker bees will be off and away from Christmas eve and returning on Monday 6th January, 2020.

While we’re away (probably in a food coma) any emails, messages or phone calls received won’t be answered right away. As soon as we’re back staring at our screens though, we’ll be working super hard to get back to everyone as soon as we possibly can.

This will mean that no changes can be made to any orders placed during this time so PLEEEEAAASE double check your order before you place it to check that the products, discounts, shipping and billing info are all correct. We’d hate it if you missed out on your goodies just cos of 1 little typo.

Good news is that our warehouse packing team will still be working to get your orders right away….what legends! Public holidays will impact the dispatch times though so just take note. We also expect to receive a higher volume of orders than usual during our Boxing Day sale, so our dispatch times may be delayed too. We promise, we will do everything we humanly can to get everything out as soon as possible.

If you’re one for instant gratification (why are you shopping online?) and want all the info on delivery times, the Australia Post website is the best place to go to see the ETAs on delivery from our Sydney warehouse to wherever in the world you are.

If you have some burning questions and we’re not here to help, head to our FAQs page or our T&Cs page to see if we already have the answers for you…we’re pretty handy that way.

Have a fabulous Christmas and a sparkly New Year from team Urban x