Delivery

Australia

FREE AU Shipping. Ends 11.59pm AEST Sunday 31st March. Select free shipping at checkout. Not valid on international orders

STANDARD SHIPPING*

*Free when you spend $50 or $9.95 flat rate for all orders under $50

Delivered within 5 working days (Metro Areas)
Delivered within 7 working days (Rest of Australia)
Select Standard Shipping at checkout

EXPRESS SHIPPING via Australia Post (Only available during select times)

$15.00 flat rate Australia wide

Delivered within 3 working days (Metro Areas)
Delivered within 4 working days (Rest of Australia)
Select Express Shipping at checkout

Should a parcel be returned to us due to any of the following reasons we are happy to arrange a redelivery:

  • an incorrect, incomplete or insufficient address provided by the recipient
  • the parcel is rejected.

A charge of AUD$9.95 will apply and your order sent via regular post.

International

Urban Skincare Co. is proud to offer international delivery to our overseas customers. NOTE: We no longer ship to Europe (including the UK)

Parcels are delivered by trackable international express courier.

NEW ZEALAND: $30 AUD flat rate for all orders. Allow 5 – 7 working days for delivery.

THE AMERICAS: (excluding Peru) $40 AUD flat rate for all orders. Allow 5-7 working days for delivery.

ASIA & PACIFIC: $39 AUD flat rate for all orders. Allow 5-7 working days for delivery.

AFRICA: $45 AUD flat rate for all orders. Allow 5-7 working days for delivery.

EUROPE (NON EU*): $45 AUD flat rate for all orders. Please allow 6 – 10 working days for delivery. *Albania, Armenia. Belarus, Gibraltar, Iceland, Kosovo, Lechtenstein, Macedonia, Norway, Russian Federation, Switzerland, Turkey, Ukraine, and Vatican City State.

 

Custom Fees

International delivery costs do not include any taxes or duties applied by the destination country. These additional charges (if applicable) are the sole responsibility of the delivery recipient. It is advised to contact your local customs office for any information on what these charges may be.

Please note that in accordance with Australian export regulations, we are required to declare the exact value and status of each parcel. We are also prohibited by law from identifying an order as a gift for export purposes.

If you decline to pay the applicable taxes and duties and your order is returned, initial shipping costs will not be refunded.

 

Delivery of International Orders

A signature is required for international deliveries and it is the sole responsibility of the receiver to provide an address where someone will be available to receive and sign for the parcel. Should a parcel be returned to us due to any of the following reasons, and a re-delivery requested by the recipient, a fee of AUD$30 will apply:

  1. Multiple unsuccessful delivery attempts,
  2. Failure by the recipient to contact the delivery service in their receiving country to arrange a re-delivery,
  3. If a parcel remains unclaimed by the recipient or,
  4. Failure to pay duties/taxes applicable to the receiving country.

Should a refund be requested due to any of the above reasons for the return, the initial shipping charge will not be refunded.

Tracking details are forwarded to the email address provided at time of ordering (be sure to check your junk/spam folder). It is the responsibility of the recipient to monitor the tracking of the parcel. Please contact our team at info@urbanskincareco.com should you require further details regarding your order or its delivery.

Currency

All orders and applicable shipping costs are in Australian Dollars ($ AUD)

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