FAQs

I develop, formulate and test all my products right here in Australia. Due to our global network, our products are manufactured in PRC. All my manufacturing sites have top notch quality control and all development is overseen by my pals in Sydney to make sure to we continue to create the Urban products you know and love!

Ingredients are listed under the ingredients heading on each product page. If you want any more information though, contact my customer service friends info@urbanskincareco.com who will help you!

Nope, I am Paraben Free. High Five!

I love my furry friends so I don’t test my products on animals.

Take a look at the storage and caution details listed on each product label. As a general rule, store me below 21c

To keep Urban products safe, ingredients stable and maintain shelf life, you will find paraben free preservatives in my formulas.

I like to be on the safe side so I recommend you seek advice from your healthcare professional before use.

I haven’t been specifically designed for kiddies so I would always recommend that you speak with your GP or healthcare professional before using on young children.

While we’re big fans of the EU and UK, we don’t currently ship there. Not to worry, we’re working on this and we’ll be sure to announce when we can!

Most of my Urban goods are made from safe, lightweight and 100% recyclable plastic.

Get on our email list by clicking the subscribe button in the footer of urbanskincareco.com. We’ll be sure to send you a pretty fabulous email afterwards to welcome you!

Not a problem! Just select “Lost your password?” on the “My Account” page, create a new password via email.