Receive a special offer during your birthday month. A purchase must be completed to redeem the special offer and the code must be entered in the coupon section at time of ordering. We are unable to add the offer or make changes once an order is finalised. Please note, this code is not valid in conjunction with any other order or promotion. We reserve the right to substitute the offer dependent on availability.

Receive 10% off your first order, using the code from welcome email at the checkout to redeem the promotion. If code is not entered at time of purchase, relevant offer will not apply. We are not able to retro apply offers to orders that have already been placed. We regret that no rain checks are available for items out of stock. Offer not valid in conjunction with any other offer. Offer is only valid for 1 use per user. Please ensure you check all delivery, billing and product information before purchase as no changes can be made to orders once they have been confirmed.

As we have redesigned our website, you will be required to create a new account. We still have access to your previous account details on our backend. Any orders placed on our newly designed website will be stored under your new account information going forward. If you have any questions, please contact us at info@urbanskincareco.com.

If you are not completely satisfied with your order or have made an incorrect purchase, that’s okay – you have up to 14 days from the date of purchase to return your product, subject to the below.

Only items purchased on the Urban Skincare Co. website can be returned to urbanskincareco.com for refund or exchange. If you haven’t used the product, we’ll exchange it, or refund you in full using the same method of payment as your initial purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.

We can’t exchange or refund gift vouchers or promotional items. If you have received an incorrect order please contact us at info@urbanskincareco.com as soon as you can with your order number and details of the incorrect or damaged product.

Payment over the Internet can be made via our secure checkout pages using Visa, Mastercard, Amex, PayPal and AfterPay. For more information, please go direct to payment providers website or email info@urbanskincareco.com

All prices are quoted in AUD ($) and include Goods and Services Tax (GST).

All orders and applicable shipping costs are in Australian Dollars (AUD).

If you have an existing account, please anticipate a system-generated email in your mailbox, you will be able to reactivate your account by following the direction in the email.

​If you don’t have an account, create an account here and we will guide you with the set up.

Our improved navigation helps you effortlessly browse through our collections.

Samples will now be automatically added to your cart with all orders, so you can try new products with ease!

Nope! If you're already subscribed, you’re all set. Your subscription has carried over to our new site. If you have any concerns, feel free to reach out!

Your privacy is a top priority for us. All personal information is stored securely and used solely for providing our services.

We're here to help, please email us at info@urbanskincareco.com

Contact us if you have any questions regarding on your account!

for shipping infomation , please see Shipping FAQ