Shipping cut-off before we close for the Holidays will be Friday 19 December.

Our warehouse will be reopening on 5th January.

No orders will be dispatched during this period from Dec 20 - Jan 4. Orders received over the closure will be processed once we reopen. Please note:

• It may take up to 10 business days to dispatch orders after reopening.
• Additional delays may occur with delivery times after dispatch.

To make sure your order arrives in time for Christmas:

Parcel Post:

• Same-State Deliveries (NSW): Friday 19 December
• Interstate Deliveries: Thursday 18 December
  

*Excludes items sent to or from Perth, Darwin, and Hobart. Orders to or from these locations (Parcel Post or Express Post) must be lodged by 12 December to arrive before Christmas.

Shipping to the USA has resumed after a temporary pause.

Recently, the U.S. Government introduced new tariffs on imported goods and suspended the de minimis threshold. This previously allowed shipments under $800 to enter the U.S. without duties or taxes.

These changes have significantly increased the cost of bringing our products to you. Despite our best efforts to absorb these rising costs, it has become unavoidable for us to adjust our prices.

There will be an adjustment on our prices. This decision was not made lightly. We know how important value is to you, and we remain committed to offering products that meet the highest standards of quality and care.

The price increase allows us to continue sourcing the finest ingredients, supporting sustainable practices, and delivering the exceptional experience you deserve.

We truly appreciate your trust and loyalty, and we thank you for being part of our community.

Receive a special offer during your birthday month. A purchase must be completed to redeem the special offer and the code must be entered in the coupon section at time of ordering. We are unable to add the offer or make changes once an order is finalised. Please note, this code is not valid in conjunction with any other order or promotion. We reserve the right to substitute the offer dependent on availability.

Receive 10% off your first order, using the code from welcome email at the checkout to redeem the promotion. If code is not entered at time of purchase, relevant offer will not apply. We are not able to retro apply offers to orders that have already been placed. We regret that no rain checks are available for items out of stock. Offer not valid in conjunction with any other offer. Offer is only valid for 1 use per user. Please ensure you check all delivery, billing and product information before purchase as no changes can be made to orders once they have been confirmed.

As we have redesigned our website, you will be required to create a new account. We still have access to your previous account details on our backend. Any orders placed on our newly designed website will be stored under your new account information going forward. If you have any questions, please contact us at info@urbanskincareco.com.

If you are not completely satisfied with your order or have made an incorrect purchase, that’s okay – you have up to 14 days from the date of purchase to return your product, subject to the below.

Only items purchased on the Urban Skincare Co. website can be returned to urbanskincareco.com for refund or exchange. If you haven’t used the product, we’ll exchange it, or refund you in full using the same method of payment as your initial purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.

We can’t exchange or refund gift vouchers or promotional items. If you have received an incorrect order please contact us at info@urbanskincareco.com as soon as you can with your order number and details of the incorrect or damaged product.

Payment over the Internet can be made via our secure checkout pages using Visa, Mastercard, Amex, PayPal and AfterPay. For more information, please go direct to payment providers website or email info@urbanskincareco.com

All prices are quoted in AUD ($) and include Goods and Services Tax (GST).

All orders and applicable shipping costs are in Australian Dollars (AUD).

for shipping infomation , please see Shipping FAQ