Shipping

Due to unforeseen circumstances affecting our international shipping process, shipping to North America (United States, Canada, and Mexico) has been temporarily paused. We are working closely with the appropriate partners to resolve this issue as quickly as possible and apologise for any inconvenience. Thank you for your patience and understanding.

As of early March 2026, Australia Post services have been temporarily closed deliveries to the Middle East due to airspace closures and disruptions due to the current situation in the Middle East.

We offer Free Standard Shipping on all Australian orders over $50 or $10 flat rate for orders under $50.

• We send our packages with Australia Post
• Delivered within 5 working days* (Metro areas) after dispatch
• Delivered within 7 working days* (rest of Australia) after dispatch
• Select Standard Shipping at checkout

We aim to dispatch all orders within 1-3 business days, however delays may be experienced during peak promotional times. We are unable to hold orders for delayed dispatch, nor arrange for orders to be delivered on a particular day by any delivery or courier service, both domestically and internationally.

Should a parcel be returned due to any of the following reasons, we are happy to arrange a redelivery with a charge in AUD. Your order may be returned if:

• an incorrect, incomplete or insufficient address provided by the recipient
• a parcel is not collected from the post office within the allocated time frame
• the parcel is rejected.

Tracking details are forwarded to the email address provided at time of ordering (be sure to check your junk/spam folder). It is the responsibility of the recipient to monitor the tracking of the parcel. Please contact our team at info@urbanskincareco.com should you require further details regarding your order or its delivery.

Please note, our flat rate shipping is within reason and we reserve the right to review this offer for larger orders.

We offer Express Shipping for a flat rate of $15.00 Australia wide

• We aim to dispatch all orders within 1–3 business days. Please note, delivery takes 3–4 working days after dispatch.
• We send our express packages with Australia Post
• Delivered within 3 working days (Metro areas)
• Delivered within 4 working days (rest of Australia)
• Select Express Shipping at checkout
• Express Shipping may not be available during peak promotional times
  Should a parcel be returned due to any of the following reasons, we are happy to arrange a redelivery with a charge in AUD for express shipping or standard shipping . Your order may be returned if:
• an incorrect, incomplete or insufficient address provided by the recipient
• a parcel is not collected from the post office within the allocated time frame
• the parcel is rejected.

Tracking details are forwarded to the email address provided at time of ordering (be sure to check your junk/spam folder). It is the responsibility of the recipient to monitor the tracking of the parcel. Please contact our team at info@urbanskincareco.com should you require further details regarding your order or its delivery.

Please note, our flat rate shipping is within reason and we reserve the right to review this offer for larger orders.

New Zealand - $30 AUD Flat Rate (Please allow 5 – 7 working days for delivery)

Orders are dispatched within 1-3 business days once an order confirmation is received.

Due to regulation updates, we are unable to ship to Europe/UK at this time.

United States, Canada, Mexico & North America Shipping - $39 AUD Flat Rate (Please allow 6 – 10 working days for delivery,  deliveries may experience additional delays after dispatch due to the high volume of orders during Black Friday and the end-of-year holiday period.)

Orders are dispatched within 1-3 business days once an order confirmation is received.

Asia / Oceania Shipping - $40 AUD Flat Rate (Please allow 6 – 10 working days for delivery)

Orders are dispatched within 1-3 business days once an order confirmation is received.

Middle East Shipping - $45 AUD Flat Rate (Please allow 6 – 10 working days for delivery)

Orders are dispatched within 1-3 business days once an order confirmation is received.

AusPost Economy, Standard and Express letter and parcel services to Russia are temporarily suspended due to recent customs changes in Moscow and limited air capacity.

International delivery costs do not include any taxes or duties applied by the destination country and it is important to note that there are some restrictions and limitations imposed by certain Customs Authorities. It is advised to contact your local customs office for any information on what these charges, limitations and restrictions may be. Any additional charges (if applicable) are the sole responsibility of the delivery recipient.

For more information, please visit AusPost's website

Please note that in accordance with Australian export regulations, we are required to declare the exact value and status of each parcel. We are also prohibited by law from identifying an order as a gift for export purposes.

If you decline to pay the applicable taxes and duties and your order is returned for this reason, or due to the total order exceeding limitations and restrictions, initial shipping costs will not be refunded.

A signature is required for international deliveries and it is the sole responsibility of the receiver to provide an address where someone will be available to receive and sign for the parcel. Please note that international couriers will NOT leave a parcel unattended.

Should a parcel be returned due to any of the following reasons, and a re-delivery requested by the recipient, a fee of $40 AUD will apply:

• Multiple unsuccessful delivery attempts,
• An incorrect or incomplete address is provided,
• Failure by the recipient to contact the delivery service in their receiving country to arrange a re-delivery,
• If a parcel remains unclaimed by the recipient or,
• Failure to pay duties/taxes applicable to the receiving country.

Should a refund be requested due to any of the above reasons for the return, the initial shipping charge will not be refunded.

Tracking details are forwarded to the email address provided at time of ordering (be sure to check your junk/spam folder). It is the responsibility of the recipient to monitor the tracking of the parcel. Please contact our team at info@urbanskincareco.com should you require further details regarding your order or its delivery.

Please note, our flat rate shipping is within reason and we reserve the right to review this offer for larger orders.

All retail orders are distributed from our warehouse in Australia. At this time, we do not have alternate distributors available.